FAQs

Shipping Time and Delivery Expectations

The shipping time for your order may vary depending on the brand. Some items are shipped the same business day, while others may require 1-2 days for processing. Occasionally, there may be unforeseen delays. Generally, you can expect to receive your product within 4-7 days. If an extended shipping time is expected, this will be clearly indicated on the product page. We pride ourselves on offering some of the fastest processing and shipping times in the industry, along with exceptional customer service.

Payment Options

We accept a variety of payment methods, including Credit/Debit Cards (Visa, Mastercard, American Express, Discover) and digital wallets such as Apple Pay and Google Pay.

Return Policy

All items are backed by our 30-Day Money Back Guarantee. For more information, please refer to our detailed 30-Day Return Policy located at the bottom of our page.

Cancellation Policy

You can cancel your order for a full refund before it ships. To cancel, contact us immediately at support@TheMedicalHaus.com. Orders that have already shipped will be subject to our 30-Day Return Policy.

Dealing with Damaged Products

Upon receiving your item(s), please inspect the packaging for any signs of damage. If you notice any damage or suspect potential damage but cannot inspect the item fully, be sure to note this on the delivery receipt. If your item(s) arrive damaged, please email photos to support@TheMedicalHaus.com for a prompt replacement or compensation.

Placing an Order

To place an order online, simply click "Add To Cart" on the product page and follow the checkout process. For phone orders, call us at 877-703-9707 for immediate confirmation and processing.

Tracking Your Order

After placing your order, you will receive a confirmation email containing transaction and shipping details. Your order will be processed promptly, and once it ships, you will receive a shipping confirmation email with a tracking number. If an item is out of stock, we will notify you within one business day. While we strive to keep all products in stock, high demand may result in quick sell-outs.

Order Confirmation Email

For every order placed, you will receive an order confirmation email. We recommend printing and saving this email for your records. Please ensure that your email address is correct to receive this confirmation.

Changing Your Order

To modify your order at no additional cost, email us at support@TheMedicalHaus.com. If there’s a price difference, it will be adjusted on your card, or we’ll send you a custom invoice. Please note that changes can only be made before the order has shipped.

Contact Information

For immediate assistance with your order, please contact us by emailing support@TheMedicalHaus.com or calling 877-703-9707.